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Terms and Conditions

1.1  Definitions and Terms for FlowersNext.com Public Offer

For the purposes of this Public Offer, the following terms are defined as follows:
-Public Offer
This document outlining the provision of services for the "sale and delivery of flowers, bouquets, and gifts."
-Publication
The act of making this document publicly accessible on the Internet at the address specified in the Offer.
-Order
A collection of flowers, bouquets, and gifts selected for delivery to recipients. Upon the issuance of the Public Offer Agreement, the service is rendered based on the agreed terms of the Order as specified by the Customer. Each Order placed is assigned a unique identification number.
-Delivery of Flowers, Bouquets, and Gifts
The Contractors service involving the delivery of flowers, bouquets, and gifts in accordance with the terms and conditions outlined in this Public Offer.
-Offer Acceptance
The complete and unconditional acceptance of the Public Offer by performing the actions specified in paragraph 7.1 of the Public Offer.
-Customer
A natural or legal person who accepts the Offer. The Customer is the buyer of the "delivery of flowers, bouquets, and gifts" service as per the terms of the concluded Public Offer Agreement.
-Bouquet
Any flowers, a floral bouquet, or an arrangement in a basket chosen by the Customer from the selection available in the Contractor?s online store.
-Public Offer Agreement A binding agreement between the Customer and the Contractor for the provision of services related to a specific bouquet, floral arrangement, or gift. The acceptance of this Public Offer constitutes the conclusion of the agreement. The selected floral arrangement or gift becomes an integral part of the Public Offer Agreement.

2.1  This Offer pertains to the paid provision of services by the Contractor to the Customer, specifically the "delivery of flowers, bouquets, and gifts," in accordance with the terms outlined in this Public Offer.

3.1  The provision of Services by the Contractor under this Offer is contingent upon the acceptance, adherence, and application of the terms and conditions established by the Contractor for all parties involved in the Offer Agreement.

3.2  Services are provided exclusively for Orders that meet the following conditions:
The Contractor has confirmed the feasibility of fulfilling the specific Order under the stated conditions. The Contractor reserves the right to decline the Customers request to place an Order at its sole discretion. In such cases, the Customer will be notified of the refusal via email, and any payment made will be refunded.
The Customer has accepted the terms of the Offer.
The "sale and delivery of flowers, bouquets, and gifts" Service has been paid for in advance by the Customer in accordance with the prepayment terms.
The Company reserves the right to reject the inclusion of any text on postcards that may be deemed offensive, disrespectful, or inappropriate. This includes text containing profanity, offensive language, or content that undermines the honor and dignity of any individual.

3.3  The Services are rendered based on the Order placed by the Customer, following the specified procedures, including through the contact center phone number listed on the website https://flowersnext.com/.

3.4   Delivery Date

Delivery will be carried out on the date specified by the Customer. Orders placed before 14:00 (local time of the delivery location) may be delivered on the same day, provided the selected delivery date is available.
If the fulfillment of the order requires additional coordination with the Customer, the delivery date may be postponed until all issues are resolved.

3.5  Delivery Time
Delivery will be made to the address provided in the order during the day, without a prior call to the Recipient. If the Recipient is unavailable at the specified address at the time of delivery, the florists will contact the Recipient using the local phone number provided in the order.
If the phone number provided for the Recipient is incorrect or if the Recipient does not respond within the specified delivery window, the Contractor will contact the Customer to request an alternate phone number or to reschedule the delivery time. In such cases, the delivery time may be extended by more than 24 hours.
Due to high order volumes, deliveries on holidays (e.g., International Womens Day, February 14, Mothers Day, December 30 and 31, and January 1) cannot be made at an exact time or as a surprise. On these days, deliveries will occur during the day and only after a preliminary call to the Recipient. For orders placed at least one day prior to the holiday, delivery preferences can be accommodated: morning (9:00 A.M. to 3:00 P.M.) or afternoon (3:00 P.M. to 10:00 P.M.).
The Recipient must accept the delivered items within 10 minutes of the Couriers arrival at the delivery address. Any subsequent delivery attempts or extended wait times beyond this period will incur additional charges.

3.6  Delivery Address

The delivery address is provided when placing the order or may be confirmed by the Recipient when contacted by the Contractor, especially when delivery is based on the Recipient phone number.
If the "Specify address and time of delivery" option is chosen, the Contractor will call the Recipient to confirm their availability, delivery time, and address. This ensures the surprise remains intact, as no information about the Customer or delivery item is disclosed to the Recipient. The delivery time and address provided by the Recipient will take priority.
If the Recipient is at a different address than specified in the order, delivery to an alternate address is only possible within the same locality as the original delivery address. For remote areas outside the locality, delivery can be arranged upon agreement and after the Customer pays any additional charges.
The delivery cost listed on the website may vary under the following circumstances:
Delivery to a remote area or beyond city limits. Incorrectly specified locality during order placement.
The Recipient is located at a different address than the one provided in the order.
The Customer is responsible for ensuring the accuracy of the Recipients details (name, phone number, and address).
For surprise deliveries or orders without the Recipients phone number, if delivery cannot be completed due to an incorrect address, the Recipients absence, or other obstacles (e.g., security or access restrictions), the bouquet will be returned to the salon. Surprise deliveries are not available in remote areas.
If the Recipient refuses to accept the bouquet, the bouquet will be returned to the salon.
Any repeated delivery attempts will incur additional charges to be paid by the Customer.
If delivery remains unsuccessful for 24 hours, the bouquet and delivery must be paid for again, as flowers have a limited shelf life.
Re-delivery of a previously prepared flower arrangement to a different address is only possible within the original delivery locality.
If the Contractor cannot reach the Customer via phone or email after an unsuccessful delivery, the order will be considered fulfilled.
If the Recipient is unavailable at the time of delivery, the courier may leave the order at the front door or hotel reception. The courier will contact the Recipient only in case of emergencies.

3.7  Recipient Contact Phone Number

Delivery is carried out to the address provided in the order during the day without making a prior call to the Recipient. If the Recipient is not available at the delivery address, florists will contact the Recipient using the local phone number provided in the order.
The Contractor advises including the Recipients contact phone number for special circumstances. This allows the Contractor to reach out to the Recipient if they are unavailable, if there are delivery challenges, or if additional location details are needed. During such calls, the surprise element is maintained, and no information about the Customer or the delivery item is disclosed.
If the Recipients phone number is incorrect or if the Recipient is unresponsive during the specified delivery window, the Contractor will contact the Customer to request an alternative phone number or to adjust the delivery time. Delivery time cannot be postponed by more than 24 hours, as the floral arrangement has limited freshness.

3.8  Bouquet Preparation and Flower Substitutions

3.8.1. The bouquet selected by the Customer from the website or catalog will be made as closely as possible to the image shown on the website. However, since all bouquets are hand-made by florists, there may be slight deviations in form from the photo. The bouquet will be created according to the composition outlined in the "Composition" section of the product description. Please note that decorative elements in the final bouquet may also vary, as the availability of such elements changes over time and across different locations.
3.8.2. If a required flower is unavailable in the Contractor inventory, the Contractor will contact the Customer via phone or email to offer replacement options. If the substitution is minor and does not significantly alter the overall appearance of the bouquet, the Contractor will proceed with the change without requiring Customer approval.
3.8.3. In cases where the Contractor cannot reach the Customer, the Contractor will proceed with replacing missing flowers with suitable alternatives of equal quality and value, ensuring that the original color scheme selected by the Customer remains intact. This enables the Contractor to fulfill the order without delay.
3.8.4. If the necessary flowers are unavailable and the Customer does not agree to the proposed substitutions, the Contractor will refund the amount paid for the order.
3.8.5. During peak periods like public holidays (e.g., International Women Day, February 14, Mothers Day, December 30, 31), the Contractor may substitute flowers without Customer approval. The value of the replacement flowers will be equal to or greater than the original flowers selected by the Customer.
3.8.6. In the case of grocery baskets, greens, product brands, and components may be replaced with similar items of equal or greater value without prior approval from the Customer.
3.8.7. For edible bouquets, components may be replaced with similar items of equal or greater value without prior approval from the Customer.
3.8.8. Due to differences in inventory between countries, decorative elements, packaging, soft toys, and additional items (such as candy, balloons, or grocery baskets) may differ from the images shown on the website.

3.9  Recipients Refusal to Accept the Bouquet

3.9.1. If the Recipient declines to accept the bouquet delivered on their behalf, it will be returned to the Contractor salon. The Contractor will then reach out to the Customer to inform them of the refusal. Please be aware that the payment for the order is non-refundable. Within 24 hours of an unsuccessful delivery, the Customer can provide a new delivery address within the original delivery area or designate an alternative recipient. The Contractor will arrange the delivery to the new recipient or address, with the cost of the re-delivery being charged separately.
3.9.2. If the Contractor is unable to reach the Customer, the order will be considered complete.
3.9.3. If the Recipient refuses to accept the bouquet, the Customer may collect the bouquet from the Contractor salon within 24 hours of the failed delivery.

3.10  Delivery Confirmation

3.10.1. The Contractor will notify the Customer once the delivery has been completed by sending an email. This notification will be sent after the bouquet has been successfully delivered to the Recipient.
3.10.2. Please note that the delivery report may be delayed due to the high volume of deliveries, especially during peak holiday periods.

4.1  We are committed to addressing any complaints or issues you may encounter promptly and fairly. If you have a concern regarding your order or our services, please contact us as soon as possible, preferably within 24 hours of receiving your order, to allow us to resolve the matter efficiently.
To assist us in resolving your complaint, provide full details of the issue, including any relevant order information. Please note that complaints submitted after 24 hours of receiving your order will not be entertained.
We aim to provide clear communication and updates throughout the resolution process and will work diligently to address your concerns in a timely manner. Your satisfaction is important to us, and we strive to resolve any issues to your complete satisfaction within our specified timeframe.

5.1  The Company acts as a distributor, not a publisher, of content provided by third parties through the Service. Any opinions, advice, statements, offers, services, or other information shared as part of this content?whether by Providers, Merchants, Sponsors, Licensors, or users?are solely those of the respective authors or distributors. These do not reflect the views or positions of the Company, its Affiliates, or their officers, directors, employees, or agents. Neither the Company nor its Affiliates, nor their officers, directors, employees, agents, or any associated third parties guarantee the accuracy, completeness, usefulness, merchantability, or fitness for a particular purpose of any content.
The content available through the Service often reflects the opinions and judgments of the respective authors, subscribers, customers, or users, whether or not they are associated with the Company under contract. The Company does not endorse nor take responsibility for the accuracy or reliability of any opinions, advice, submissions, postings, or statements made by anyone other than its authorized employees.
Under no circumstances will the Company, its Affiliates, or their officers, directors, employees, or agents be held liable for any loss or damage arising from reliance on any content or information obtained through the Service. It is solely your responsibility to assess the information, opinions, advice, or other content made available via the Service.

6.1  By using the social media connect functions on our Site, you acknowledge and agree to comply with the terms and conditions of each respective social media platform we utilize. You can find these terms and conditions on the respective social media websites.
This functionality allows us to connect with social media platforms, enabling you to share newsfeeds about your activities on these platforms. Please be aware that these social media platforms may also collect and use information about your actions on our Site.
However, if you choose to publish information on the interactive areas of our Site beyond the scope of these privacy settings or outside of the social media connect functionality, such information will not be protected by us. Any content you share in this manner becomes part of the public domain, accessible to anyone using the internet globally and discoverable through independent search engines. Posting information in this way is done at your own risk.
Additionally, you agree and acknowledge that we are not responsible for the availability of these social media platforms or any additional platforms we may integrate into the connect function. We do not endorse, and we are not responsible or liable for, any content, advertisements, goods, services, or other materials available on or provided by these platforms or resources.

7.1  You will receive clear instructions to guide you through the order process. During this process, you must provide complete and accurate personal details, including your postcode, as well as the recipient details and all necessary payment information.
We accept payments through major credit and debit cards, as well as alternative payment methods such as Cyber Source and PayPal, and any other payment options specified by us from time to time.
When making a payment via the payment service provider CyberSource, your data will be shared exclusively for the purpose of payment processing.
By clicking the Pay Now button at the end of the order process, you agree to be bound by the Terms and Conditions outlined in these terms and conditions and elsewhere on our website.
Your order submission is considered an offer, and our acceptance of this offer is subject to confirmation. Upon receiving your order, we will send a confirmation email with the details to the email address you provide. A binding contract is established only once this confirmation email is issued. Please note that we cannot accept orders from individuals under the age of eighteen (18).

8.1  The Customer may cancel the Order by contacting the customer service center through the numbers listed on the website https://flowersnext.com/, subject to the provisions of clause 8.2 of this agreement.
8.2. The order cannot be cancelled once the arrangement has been assembled by the Contractor and is ready for delivery. In this case, the payment is non-refundable, as flowers are perishable goods.
In all other cases, where the order is cancelled, the Contractor will retain 10% of the order value as a cancellation fee, and the remaining amount will be refunded to the Customer.
8.3. To request a refund, the Customer must complete the "Refund Request Form" and send it to: customer@flowersnext.com. Refunds are processed when the funds are debited from the Contractors account or e-wallet (depending on the refund method). The Contractor will process the refund within 10 business days from the receipt of the request. The funds will be credited to the Customers account within up to 35 business days, depending on the issuing bank of the Customers card.
8.4. The review period for the refund request begins when the Contractor receives the application. The calculation is based on business days, excluding holidays and weekends. If the application is received after 6:00 PM on a business day or on a holiday/weekend, the next business day will be considered the receipt date.
8.5. If the order was not delivered due to the fault of the Contractor, the full amount will be refunded to the Customer.
8.6. If the order is delivered in poor quality, the Customer must present the product at the Contractor store (in the city where the order was executed) within 24 hours for quality inspection. The exact store address can be obtained by contacting customer@flowersnext.com. The Contractor will process the request promptly.
The Customer will receive a refund for the product in poor quality within 10 calendar days from the date of the claim. The refund will be processed via the same method as the original payment. Refunds to a bank card will be made only to the card originally used for payment.
8.7. Plants (including flowers) are not eligible for exchange or return. However, at the Contractor discretion, the composition or bouquet may be replaced. This is a right of the Contractor and not an obligation.