Delivery Terms
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Sending flowers or a thoughtful gift to someone in another city or country can involve more than simply placing an order online. Delivery may involve local florist partners, couriers, recipient availability, address requirements and local delivery practices.
These Delivery Terms explain how FlowersNext handles delivery, what information is needed to complete an order, and what may happen when delivery details need clarification.
How Delivery Works
FlowersNext works with local florist partners in destinations where local fulfillment is available. Whenever possible, an order is prepared close to the recipient so that flowers and gifts can be handled within the local delivery area.
After an order is received, the relevant florist prepares the selected product according to the order information, available products and local conditions. The order is then coordinated for delivery to the recipient.
Local Florist
Prepares the flowers or gift and checks the order before delivery.
Delivery Partner
Handles the delivery according to the local delivery route, location and applicable practices.
Customer
Provides accurate recipient, address and contact information required for delivery.
FlowersNext Support
Helps clarify delivery information and assists when an order requires attention.
Delivery is considered completed when the order is handed to the recipient or another appropriate person, accepted according to local delivery practices, or otherwise handled through an appropriate delivery arrangement.
Depending on the destination and circumstances, the courier may leave an order in a suitable safe location, hand it to reception or another authorized person, leave it with a neighbor where appropriate, or return the order to the local florist if delivery cannot be completed.
Delivery Options
Same-Day Delivery
Some products and destinations may be available for same-day delivery. Availability depends on the destination, selected product, recipient address, local florist capacity and the time the order is placed.
Where applicable, same-day availability and the relevant ordering deadline are shown during the ordering process.
Next-Day Delivery
Where same-day delivery is not available, selected products may be available for next-day delivery.
Next-day availability depends on the product, destination, florist availability and the recipient address.
Scheduled Delivery
Where available, customers can select a preferred delivery date during checkout.
A preferred date helps the florist and delivery partner plan the order, but a specific delivery hour cannot normally be guaranteed unless an explicitly confirmed timed service is available for the destination.
If you have delivery instructions or a timing preference, please include them in the order comments. The florist and delivery partner will follow them where reasonably possible.
International Delivery
FlowersNext supports flower and gift delivery across a wide international network of destinations. Delivery options, products and preparation methods can vary from one country or city to another.
For international orders, accurate local delivery information is particularly important.
What We Need From You
Accurate recipient information helps FlowersNext and its local florist partners prepare and deliver an order successfully.
If important information is missing or cannot be confirmed, the florist, delivery partner or FlowersNext support team may contact the sender or recipient. Delivery may be delayed while the required information is being clarified.
Delivery Costs & Extra Charges
Delivery charges can vary according to the destination, delivery area, selected product, delivery date and local fulfillment conditions.
Where applicable, the available delivery charge is shown during the ordering or checkout process.
Additional costs may sometimes be required when circumstances outside the normal delivery process create additional work. Examples may include:
- Incorrect or incomplete delivery information
- A requested address change after preparation has started
- A second delivery attempt
- Recipient unavailability requiring another delivery attempt
- Locations outside the normal delivery area
- Special access or delivery requirements
If an additional charge is required because of a change or delivery issue, FlowersNext or the local delivery partner may contact the customer before proceeding where appropriate.
Product Variations & Substitutions
Product photographs are intended to show the general style, appearance and presentation of an arrangement or gift. The finished product may vary slightly from the photograph because flowers, greenery, packaging and other components can differ according to season, local availability and florist stock.
FlowersNext works with local florist partners in different destinations. For this reason, an identical combination of flowers or decorative materials may not always be available locally.
Flower Substitutions
If a particular flower or greenery is unavailable, the florist may use a suitable alternative that maintains the overall appearance, style and intended character of the arrangement.
Colour & Style
When substitutions are necessary, the florist will aim to preserve the overall colour palette, design and presentation of the selected product as closely as reasonably possible.
Gift Items
Individual brands, flavours, packaging or add-on items may differ where local availability requires a substitution.
Quality & Value
Any reasonable substitution should be consistent with the intended quality and value of the original order.
Substitutions are sometimes necessary to allow an order to be prepared and delivered within the selected timeframe. The local florist makes substitution decisions based on availability, product requirements and local conditions.
Common Delivery Issues
Recipient Is Not Available
If the recipient is unavailable, the delivery partner may use another practical delivery option where appropriate. This can include leaving the order in a suitable safe place, handing it to reception or another authorized person, or returning it to the florist.
If another delivery attempt is required, additional arrangements or charges may apply depending on the destination and circumstances.
Incorrect or Incomplete Address
An incorrect or incomplete address can prevent successful delivery. The delivery partner or FlowersNext support team may try to obtain the missing information.
If the correct information cannot be confirmed, the order may need to be returned to the local florist until the delivery details are clarified.
Building Access Problems
Security desks, gates, intercom systems, reception policies and restricted access can sometimes prevent a courier from reaching the recipient directly.
Providing access instructions during checkout can help the delivery partner complete the delivery more efficiently.
Delivery Delay
Delivery timing can occasionally be affected by traffic, weather, local events, high seasonal demand, recipient availability, address issues or other circumstances outside the normal delivery process.
If an order requires attention, FlowersNext may coordinate with the relevant florist or delivery partner to help resolve the situation.
Hotels, Hospitals & Restricted Locations
Deliveries to hotels, hospitals, offices, universities, medical facilities, gated communities and other restricted locations may require additional information or follow local access rules.
Before placing an order, it is helpful to confirm that the destination accepts flower or gift deliveries.
Where applicable, please provide details such as:
- Recipient's full name
- Room, department or office number
- Hotel reservation or guest name where relevant
- Reception or delivery instructions
- Working local contact number
If a location refuses the delivery, access is restricted, or the recipient cannot be identified, the order may be delayed or returned to the local florist. Further delivery arrangements may require updated information.
Surprise Deliveries
FlowersNext understands that many flower and gift orders are intended to be a surprise.
Local delivery practices can vary by destination. In some locations, the florist or delivery partner may need to contact the recipient to confirm availability, access or delivery arrangements.
Where recipient contact is necessary, the florist or courier will aim to keep the communication limited to what is required to complete the delivery and preserve the surprise where reasonably possible.
Holidays & Special Occasions
Valentine's Day, Mother's Day, Christmas and other major occasions can create significantly higher demand for flowers and gifts.
During busy periods, florist capacity and courier availability can be more limited than usual. Customers are encouraged to place important occasion orders in advance whenever possible.
Delivery schedules may also be affected by local holidays, business hours, traffic conditions and other destination-specific circumstances.
Selecting an available delivery date during checkout helps the local florist plan the order according to the destination and available capacity.
Customer Responsibilities
Customers are responsible for providing accurate and complete information needed to prepare and deliver an order.
Provide the correct recipient name, address and contact information.
Include useful information about building access, reception, gates or other delivery requirements.
Where possible, make sure the recipient can receive the order on the selected delivery date.
Contact FlowersNext as soon as possible if the delivery address, date or other important information needs to be changed.
Frequently Asked Questions
What time will my order be delivered?
Delivery timing depends on the destination, florist, product and local delivery schedule. A specific delivery hour usually cannot be guaranteed unless a timed delivery service is specifically available for the destination.
Can I change the delivery date after ordering?
Please contact FlowersNext as soon as possible. A change may be possible depending on the order status, whether preparation has started and local florist availability.
What happens if the recipient is not available?
Depending on local delivery practices, the courier may leave the order in a suitable location, hand it to reception or another appropriate person, or return it to the florist. Further delivery arrangements may be required.
What happens if I entered the wrong address?
Contact FlowersNext as soon as possible. The delivery partner or support team may try to confirm the correct information. Address changes after preparation or dispatch may not always be possible and may involve additional delivery costs.
Can flowers be substituted?
Yes. Local flower availability can vary by season, destination and florist stock. When necessary, the florist may use a suitable alternative while aiming to maintain the overall style, colour and intended value of the original arrangement.
Can gift items be substituted?
Some gift products or brands may not be available in every destination. Where a substitution is necessary, the local florist will aim to provide an appropriate alternative that maintains the intended quality and value of the order.
Will the recipient be contacted before delivery?
Not necessarily. FlowersNext aims to keep surprise deliveries discreet where possible. However, local delivery practices may require the florist or courier to contact the recipient to confirm availability or access.
Can I send flowers to another country?
FlowersNext provides international flower and gift delivery across its available destination network. Product availability, delivery dates and delivery options vary by country and city.
What should I do if there is a delivery problem?
Contact FlowersNext support with your order number, recipient details and a description of the issue. Where relevant, photographs or other delivery information can also help us review the situation.
Questions About Your Delivery?
If you have a question about delivery, recipient details, substitutions or an existing order, FlowersNext support is available to help.
Email: contact@flowersnext.com
WhatsApp: +44 7568 968641