Contact Us for Support, Orders & Assistance
USA 
UK
Canada
Australia
Italy
Japan
Norway
Germany
Thailand
Philippines
Mexico
Finland
UAE
France
BrazilWe Are Here to Help
Do you have a question or need assistance? Are you looking for a tailored solution for your business? FlowersNext is here to help with orders, deliveries, customer support and business inquiries.
Customer Support
Our support team can assist with order questions, delivery updates, product information, payment questions and other customer concerns.
Daily : 12:00 PM - 4:00 AM ETContact FlowersNext
Choose the contact method that works best for you. Our team is available to help with customer support, orders and general inquiries.
Email Support
contact@flowersnext.comSend us your question, order details or delivery concern and our support team will assist you.
Contact Support →WhatsApp Support
+44 7568 968641For quick assistance, contact our customer support team through WhatsApp.
Chat on WhatsApp →Live Chat
Available on the websiteGet quick assistance through our live chat for questions about orders, delivery or other concerns.
Start a Chat →Orders & Customer Support
Whether you have already placed an order or are considering a purchase, FlowersNext is here to provide information and practical assistance.
Questions About an Existing Order
If you have already placed an order, our customer support team can assist with:
- Order status and delivery updates
- Delivery-related questions or concerns
- Changes to an order
- Cancellation requests
- Payment and billing questions
- Product or delivery concerns
Questions Before Placing an Order
If you have not placed an order yet, our team can help answer questions about:
- Available delivery dates
- Product availability
- Payment methods
- Delivery information
- Special requests or order comments
- Choosing a suitable flower or gift
Product Quality, Refunds & Delivery Concerns
If you have a concern about product quality, delivery, a refund or a replacement request, please contact our support team as soon as possible. For quality-related concerns, email is recommended so photographs and order details can be included with your request.
Partnerships & Business
Are you a florist, supplier, logistics company or another business interested in working with FlowersNext? We are open to discussing opportunities for cooperation.
Work With FlowersNext
Our international network works with local florists and business partners to support flower and gift delivery in destinations around the world.
Contact our sales team if you would like to discuss a partnership, submit a commercial proposal or explore opportunities with FlowersNext.
sales@flowersnext.comPartnership Opportunities
Returns, Refunds & Claims
If you have a concern about an order, product quality, delivery or a refund, please contact our customer support team with your order information.
Refund & Claim Requests
Contact FlowersNext if you need assistance with a refund request, product quality concern, compensation request or bouquet replacement.
- Refund requests
- Product quality concerns
- Compensation requests
- Bouquet replacement requests
How to Contact Us
To help our team review your request, please provide your order number, a clear description of the issue and photographs when applicable.
Email Customer Support →
FlowersNext Offices
FlowersNext operates through offices supporting our international business, sales, marketing, customer support and delivery operations.
United Kingdom Office
92 Conston DriveNE33 2DT South Shields
Tyne and Wear
South Shields, UK WhatsApp: +44 7568 968641
Middle East Office
94, Silicon Heights 1,Dubai Silicon Oasis
PO Box 341041
Dubai, United Arab Emirates Email: sales@flowersnext.com
Karachi Office
A-26, Block 13-A,Gulshan-e-Iqbal
Karachi, Pakistan Email: customer@flowersnext.com
Customer Support Hours
Daily · 12:00 PM – 4:00 AM ETOur customer support team is available daily to assist with customer questions and order-related inquiries.
You may send an email or WhatsApp message at any time. Requests received outside support hours will be handled when the support team becomes available.
Response times may vary depending on the nature of the request, public holidays and periods of higher demand.
Have a Question?
Whether you need help with an order, have a delivery question or want to explore a business opportunity, FlowersNext is here to help.