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Customer Services

  • Track Order
  • TRACK YOUR ORDER.
    Visit our online order tracking page. You'll find the latest information on delivery there.
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  • Email
  • EMAIL US.
    info You will receive a reply via email promptly.

Frequently Asked Question (FAQs)

Products


  • Q: How are the flowers packaged?
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  • Q: Do the flowers come in a vase?
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  • Q: Why products offered in 3 Sizes?
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  • Q: What are Finishing Touches?
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Ordering


  • Q: How far in advance should I order flowers?
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  • Q: How Can I order from your website?
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  • Q: Can I order by telephone?
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  • Q: How much are shipping/delivery charges?
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  • Q: Can I send my order anonymously?
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  • Q: How do I use my voucher code?
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  • Q: What if I don’t have a complete address or phone number?
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  • Q: How Can I amend my order?
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  • Q: Can I modify the gift message?
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  • Q: How Can I be informed when the order is delivered?
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Payment


  • Q: What method of payment do you accept?
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  • Q: Why there are three different currency is showing and in which currency I will be charged?
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  • Q: How will I know my order has been successful?
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  • Q: Can I pay for my order on delivery?
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  • Q: Why has my payment failed?
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  • Q: What is the quickest way of contacting you if I`m having trouble paying for my order?
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My Account


  • Q: What is My Account?
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  • Q: How do I modify my account details?
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